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Check the client meets the minimum Mobility Print system requirements.For Android, Windows, and Chrome OS, try reinstalling the app on the client.An easy way to check is to open the Mobility Print Help Center in a browser (

Verify server connectivity from the client.

Printers are not visible when the client is on a mobile or 4G network.

Ensure the client is on the network (for example, Wi-Fi).

An easy way to check is to open the Mobility Print Help Center in a browser ( Basic client checks Printers are re-published every five minutes (or immediately if the server/service is restarted). Try simple ASCII characters to rule out associated issues.

If the printer name uses special characters, consider renaming the printer.

Printers that are hosted on another server and re-shared are not published.

Verify that the printer is a Local Printer.

Check that it works correctly by printing using a local server application.

If the printer is missing from the list, set it up on the print server as Local Printer (for example, on Windows, Devices > Printers).

Verify that the printer is listed and published.Log in to the Mobility Print Admin interface.For mDNS and DNS environments, follow these basic checks first, then if you need to perform more advanced checks, click the relevant link at the end of the page. If they don’t solve your problem, refer to the other troubleshooting pages.įor environments set up to use printer discovery with a known host, follow the basic server and client checks below. Start by going through the basic server and client checks below. Here’s where you’ll find the solutions for the most common problems with Mobility Print. PRODUCTS FEATURED Troubleshooting Mobility Print